Patient information
We offer a wide range of resources to ensure you get all the information you need to understand and be comfortable with your care.
Helpful information for our patients
Ensuring you have a positive care experience full of healing is our top priority. This begins with keeping you informed about pertinent hospital information ahead of time so that you can minimize stressors and focus on you.
Patient resources
Online registration
We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.
We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.
Participating insurance plans
We accept all forms of government insurance from the U.S., Canada and other countries. We also accept Medicare, Medicaid, Civilian Health and Medical Program of the Uniformed Services (CHAMPUS), and workers compensation.
Advance care planning
Advance directives are legal documents that allow you to give directions for your future medical care. Advance directives help you protect your right to request or refuse care.
Patient rights and responsibilities
We respect the dignity and pride of each individual we serve. We want our patients to be informed of their rights, responsibilities, and have access to contacts for complaints and grievances.
Magnet-recognized nursing excellence
For our nursing professionalism, teamwork and superiority in patient care, we are recognized by The American Nurses Credentialing Center's Magnet Recognition Program. This means our patients are more satisfied overall, including satisfaction with our nurses' communication skills and availability.
Patient policy
Our hope is to ease the stresses of being in the hospital with flexible policies and procedures that afford you maximum convenience and safety.
Parking
Free self-parking is available in the surface lot in front of the main entrance, the parking garage, and the parking lots north of the parking garage. Patient drop-off and pick-up is available at the main entrance.
The Medical Center of Aurora Main Campus
Free patient parking is available in the parking garage and designated visitor surface lots surrounding the facilities.
HealthONE Behavioral Health and Wellness Center
Free parking is available in all of the surface lots surrounding the facility at all times.
Tobacco-free environment
We strive to create the healthiest environment possible. Not just for our physicians, nurses and staff, but for you and our visitors. With such a focus on overall health for all, we have prohibited the use of tobacco on all parts of our main and sister campuses, including all forms of cigarettes and chewing tobacco.
Talk directly to a nurse, any time
Consult-A-Nurse®️
Consult-A-Nurse®️ is a free service that provides you with physician referrals and health information 24/7. Our RNs and referral specialists can help you find a doctor, answer your healthcare questions and register for classes and events.
The DAISY Award for nurses
The BEE Award for hospital staff
MyHealthONE allows you to manage all parts of your healthcare easily and securely
- View health records — lab results, physician notes, imaging reports and more
- View your post-visit summary
- Schedule a follow-up appointment
- Share your health records with a physician or caregiver
- And more
Download the MyHealthOne app on the App Store® or Google Play